Hotel General Manager - Lead Guest Experience & Growth

ARK; Ocala (FL); On-site; USD 63,000 - 77,000; Full time

Job summary

ARK in Ocala, FL seeks a General Manager to lead our busy hotel and drive top-quality service. The role requires 5+ years of hospitality experience, preferably in a hotel management position, and involves hiring, training, and performance coaching for staff.

The GM will design budgets, lead revenue initiatives, oversee guest relations, and shape strategies to ensure repeat business and strong profitability. This is a hands-on leadership position with a focus on customer excellence.

Qualifications

• Excellent communication, organizational, and problem-solving abilities.
• High school diploma or GED; hospitality degree preferred.
• Experience as a manager in hospitality with customer focus.

Responsibilities

• Design a budget that maintains service quality while controlling expenses and maximizing profit margins.
• Provide vision, leadership, and strategy to inspire staff and deliver exceptional guest service.
• Lead sales and marketing efforts with targeted strategies for publicity of hotel services.
• Ensure cleanliness and upkeep of rooms, public areas, and grounds to boost reputation.
• Coordinate strategic planning and action timetables for department leaders to meet hotel goals.

Skills

Communication

Organization

Problem solving

Education

High school diploma or GED

Job description

ARK in Ocala, FL seeks a General Manager to lead our busy hotel and drive top-quality service. The role requires 5+ years of hospitality experience, preferably in a hotel management position, and involves hiring, training, and performance coaching for staff.

The GM will design budgets, lead revenue initiatives, oversee guest relations, and shape strategies to ensure repeat business and strong profitability. This is a hands-on leadership position with a focus on customer excellence.