Hotel General Manager - Guest Experience & Growth Lead

HHM Hospitality; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Life Insurance

Travel Discounts

Transit & Parking Benefits

Bonuses & Incentives

Wellness Program

Education/Professional Development

Technology Reimbursements

Job summary

HHM Hotels in Orlando is seeking a results-driven General Manager to lead a high-volume lifestyle property, driving guest satisfaction, revenue growth, and operational excellence. You will mentor a diverse team and oversee front office, housekeeping, maintenance, and F&B, enforcing standards, safety, and service quality while building a culture of accountability and continuous improvement.

Must have a Bachelor's or Associate degree in business or hospitality and proven hotel-management

Qualifications

• Bachelor's or associate degree in business or hospitality required.
• Previous hotel management experience required.

Responsibilities

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide guidance to achieve exceptional performance.
• Oversee guest satisfaction by enforcing service standards and delivering personalized experiences.
• Develop and execute strategies to maximize revenue and control expenses to meet budget goals.
• Oversee operations across front office, housekeeping, and maintenance to ensure seamless service.
• Foster continuous learning and development, empowering team members to grow within the organization.

Skills

Leadership

Guest Experience

Financial Acumen

Operational Excellence

Staff Development

Education

Associate or Bachelor’s Degree in Business, Hospitality or related field

Job description

HHM Hotels in Orlando is seeking a results-driven General Manager to lead a high-volume lifestyle property, driving guest satisfaction, revenue growth, and operational excellence. You will mentor a diverse team and oversee front office, housekeeping, maintenance, and F&B, enforcing standards, safety, and service quality while building a culture of accountability and continuous improvement.

Must have a Bachelor's or Associate degree in business or hospitality and proven hotel-management