Hotel General Manager — Guest Experience & Team Growth Leader

ARK; Kissimmee (FL); On-site; USD 70,000 - 80,000; Full time

Job summary

ARK seeks a General Manager to oversee all hotel operations in Kissimmee, aligning with our vision and core values while driving guest satisfaction, financial performance, and staff development.

You will hire and train hotel staff, ensure health and safety standards, manage room bookings and events, and supervise payroll, budgeting, and reporting to meet financial goals.

This role requires a hands-on leader who is available around the clock to support the team and uphold service excellence.

Qualifications

• Requires proven leadership in hospitality management.
• Experience in hotel operations and staff development.
• Strong analytical and communication skills.
• Ability to manage budgets and ensure guest satisfaction.

Responsibilities

• Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
• Ensure compliance with health, safety, and licensing standards.
• Be present on property during shift changes to communicate priorities and support the team.
• Oversee daily operations, including room bookings, event planning, and maintenance.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.
• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.
• Oversee budgets, maximize revenue, and manage financial records to achieve financial goals.

Skills

Leadership

Staff development

Hiring & training

Guest satisfaction focus

24/7 availability

Education

High school diploma or GED

Hospitality degree preferred

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

ARK seeks a General Manager to oversee all hotel operations in Kissimmee, aligning with our vision and core values while driving guest satisfaction, financial performance, and staff development.

You will hire and train hotel staff, ensure health and safety standards, manage room bookings and events, and supervise payroll, budgeting, and reporting to meet financial goals.

This role requires a hands-on leader who is available around the clock to support the team and uphold service excellence.