Hotel General Manager: Guest Experience & Team Leadership

Extended Stay America; Timonium (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Extended Stay America in Timonium, MD is seeking an experienced General Manager to oversee hotel operations, drive guest satisfaction, and lead a team of associates to uphold ESA brand standards.

You will manage financial performance, recruit and train staff, and foster a positive workplace culture while ensuring compliance with company policies. This role demands strong leadership and hands-on approach to daily hotel management.

Qualifications

• Minimum three years of hospitality management experience.
• Customer experience-focused with strong service orientation.
• Valid driver's license and ability to pass motor vehicle check.
• Ability to lead, coach and develop staff.
• Familiarity with brand standards and budget controls.

Responsibilities

• Lead hotel operations to meet guest satisfaction targets.
• Oversee staffing, hiring, training per Best Day Ever and ESA University.
• Maintain property cleanliness and brand standards, including Green Shield.
• Manage cash handling and daily financial goals.
• Monitor labor costs and optimize schedules.
• Communicate with district manager and conduct daily team meetings.
• Ensure safety and compliance with laws and company policies.

Skills

English proficiency

Professional writing

Public speaking

Customer service

Spanish beneficial

Education

2-year degree preferred

Job description

Extended Stay America in Timonium, MD is seeking an experienced General Manager to oversee hotel operations, drive guest satisfaction, and lead a team of associates to uphold ESA brand standards.

You will manage financial performance, recruit and train staff, and foster a positive workplace culture while ensuring compliance with company policies. This role demands strong leadership and hands-on approach to daily hotel management.