Hotel General Manager: Guest Experience Leader

Extended Stay America; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Extended Stay America in Baltimore seeks an experienced hotel leader to drive guest satisfaction, associate engagement, and financial performance. You will uphold brand standards, manage daily operations, and develop a high-performing team.

Responsibilities include recruiting and onboarding staff, controlling labor and budget, and ensuring host-property readiness while maintaining excellent guest service. Proficiency in communication and Spanish is a plus.

Qualifications

• Minimum 3 years hospitality management experience.
• Valid driver's license and pass motor vehicle check.
• Customer experience required.

Responsibilities

• Lead hotel operations and guest experience.
• Recruit, interview and onboard staff.
• Manage cash handling and budget adherence.
• Uphold ESA brand standards and policies.
• Conduct daily team meetings and provide guidance.

Skills

Guest experience

Leadership

Staff management

Communication

Spanish (beneficial)

Education

Two-year degree

Hospitality management experience

Tools

MS Excel

MS Word

Email

Job description

Extended Stay America in Baltimore seeks an experienced hotel leader to drive guest satisfaction, associate engagement, and financial performance. You will uphold brand standards, manage daily operations, and develop a high-performing team.

Responsibilities include recruiting and onboarding staff, controlling labor and budget, and ensuring host-property readiness while maintaining excellent guest service. Proficiency in communication and Spanish is a plus.