Hotel General Manager: Guest Experience & Team Leadership

Extended Stay America; Columbia Township (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Extended Stay America in Columbia Township is seeking a seasoned hotel leader to oversee daily operations, drive guest satisfaction, and manage staff performance. The role emphasizes maintaining ESA brand standards, budgeting, and ensuring top-notch guest experiences across all areas of the property.

You will recruit, train, and coach team members, while collaborating with district leadership to optimize associate output and maintain a positive work environment.

Qualifications

• Minimum three years related hospitality management experience.
• Valid driver's license and pass motor vehicle check.
• Proficiency in English; Spanish beneficial.
• 2-year degree highly preferred

Responsibilities

• Provide leadership to hotel associates and manage guest experience.
• Achieve guest satisfaction targets and financial goals.
• Oversee recruiting, interviewing, and hiring procedures.
• Onboard and train staff including ESA University courses.
• Maintain brand standards and procurement processes.
• Review rates and respond to guest feedback.

Skills

English proficiency

Effective writing

Public speaking

Professional communication

Spanish skills

Education

Associate degree preferred

Tools

Microsoft Office

Job description

Extended Stay America in Columbia Township is seeking a seasoned hotel leader to oversee daily operations, drive guest satisfaction, and manage staff performance. The role emphasizes maintaining ESA brand standards, budgeting, and ensuring top-notch guest experiences across all areas of the property.

You will recruit, train, and coach team members, while collaborating with district leadership to optimize associate output and maintain a positive work environment.