Hotel General Manager: Guest Experience & Team Leadership

ESA Management, LLC; Mount Laurel Township (NJ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

ESA Management, LLC is seeking an experienced hospitality manager to oversee the overall hotel guest experience and lead a staff to achieve guest satisfaction targets while maintaining brand standards. The role emphasizes leadership, budgeting, and adherence to company policies in a dynamic environment.

The position requires strong organizational skills, ability to manage multiple tasks, recruiting and onboarding new associates, and a focus on operational excellence in line with ESA standards.

Qualifications

• Minimum three years related hospitality management experience.
• Must have a valid driver's license and pass a motor vehicle check.
• Two-year degree highly preferred.
• Basic knowledge of computers including email, word processing, and spreadsheets.
• Ability to organize multiple projects and manage deadlines.
• Ability to direct staff to perform daily tasks.
• Conversational or proficient in Spanish.

Responsibilities

• Ensure guest satisfaction targets and manage overall customer experience.
• Lead associates and ensure hotel brand standards.
• Recruit, interview, screen, and hire hotel staff.
• Onboard and train new associates including training programs.
• Maintain rooms and public areas to high cleanliness standards and sustain brand standards.
• Control labor costs and manage budgeting within policy.

Skills

Hospitality management

Staff management

Spanish

Computers

Project organization

Education

Two-year degree

Job description

ESA Management, LLC is seeking an experienced hospitality manager to oversee the overall hotel guest experience and lead a staff to achieve guest satisfaction targets while maintaining brand standards. The role emphasizes leadership, budgeting, and adherence to company policies in a dynamic environment.

The position requires strong organizational skills, ability to manage multiple tasks, recruiting and onboarding new associates, and a focus on operational excellence in line with ESA standards.