Hotel General Manager: Guest Experience Leader

esacareers; Phoenix (AZ); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Weekly Pay

Quarterly Bonus

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

ESA Management, LLC is seeking a General Manager to lead a property, drive guest satisfaction, and uphold brand standards across all operations. You will oversee front desk, housekeeping, food and beverage, and maintenance teams while ensuring financial goals and a positive associate experience.

You will hire, train, and mentor staff, conduct daily meetings, manage budgets, monitor performance metrics, and maintain ESA's reputation as an exceptional workplace.

Qualifications

• Minimum three years of hospitality management experience.
• Strong leadership and communication skills.
• Proven ability to manage guest satisfaction and brand standards.
• Experience with budgeting and labor optimization.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Lead hotel operations to achieve guest satisfaction targets.
• Ensure rooms and public areas meet high cleanliness and brand standards.
• Recruit, interview, and onboard staff; enforce company policies.
• Coach and develop associates; conduct daily team meetings.
• Monitor labor costs and purchasing within budget.
• Oversee cash handling and accounts receivable processes.
• Identify new business opportunities and maintain market awareness.

Skills

Leadership

Guest experience

Operations management

Budget and P&L

Spanish (basic)

Education

Hospitality management degree

Job description

ESA Management, LLC is seeking a General Manager to lead a property, drive guest satisfaction, and uphold brand standards across all operations. You will oversee front desk, housekeeping, food and beverage, and maintenance teams while ensuring financial goals and a positive associate experience.

You will hire, train, and mentor staff, conduct daily meetings, manage budgets, monitor performance metrics, and maintain ESA's reputation as an exceptional workplace.