Hotel General Manager: Guest Experience Leader

esacareers; Mobile (AL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a General Manager to lead hotel operations, drive guest satisfaction, and ensure financial performance in a fast-paced property. You will coach associates, enforce policies, and maintain ESA brand standards while promoting a positive workplace culture.

The role requires strong leadership, attention to detail, and the ability to manage recruiting, onboarding, and daily operations to deliver exceptional service.

Qualifications

• Minimum three years related hospitality management experience required; Customer experience required.
• 2-year degree highly preferred; strong computer skills (email, word processing, spreadsheets).
• Ability to organize multiple projects; manage and prioritize tasks; meet deadlines.
• Experience in directing staff, coaching, and enforcing company policies.

Responsibilities

• Lead operations to achieve guest satisfaction and financial goals.
• Ensure rooms and public areas meet brand standards and are kept in excellent condition.
• Recruit, interview, hire, and onboard new associates; provide training and development.
• Run daily team meetings; manage labor costs and purchasing within budget.
• Oversee cash handling, deposits, and in-house financial controls.
• Uphold ESA standards and respond to guest feedback and social media posts.

Skills

English proficiency

Written communication

Public speaking

Professional communication

Spanish (basics)

Multitasking

Team leadership

Education

2-year degree preferred

Job description

ESA Management, LLC is seeking a General Manager to lead hotel operations, drive guest satisfaction, and ensure financial performance in a fast-paced property. You will coach associates, enforce policies, and maintain ESA brand standards while promoting a positive workplace culture.

The role requires strong leadership, attention to detail, and the ability to manage recruiting, onboarding, and daily operations to deliver exceptional service.