Hotel Team Lead: Guest Experience & Operations

esacareers; Daytona Beach (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

ESA Management, LLC seeks a Team Lead to assist the General Manager in daily hotel operations, ensuring optimum performance and guest satisfaction at all times. You will resolve guest and associate issues, uphold brand standards, and help train staff to meet performance expectations.

The role includes supervising 8–15 hourly associates, enforcing safety procedures, and stepping in for the GM when required to maintain service excellence and profitability.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.
• Previous supervisory experience is desired.

Responsibilities

• Promotes a 100% commitment to guest experience.
• Assists GM in driving revenue, reducing costs, and improving guest/associate satisfaction.
• Assists GM with staff training on brand standards and performance expectations.
• Upholds company standards and policy compliance at the hotel level.
• Monitors guest balances and refund processing.
• Oversees inventory and purchases to stay within budget and support EBITDA.
• Acts as first point of contact for guest service issues; escalates to GM as needed.
• Instills 100% guest satisfaction objective among hourly staff.

Skills

Leadership

PMS proficiency

Staff supervision

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC seeks a Team Lead to assist the General Manager in daily hotel operations, ensuring optimum performance and guest satisfaction at all times. You will resolve guest and associate issues, uphold brand standards, and help train staff to meet performance expectations.

The role includes supervising 8–15 hourly associates, enforcing safety procedures, and stepping in for the GM when required to maintain service excellence and profitability.