Hotel Operations Lead — Guest Experience Champion

esacareers; Chicago, Vernon Hills, Lake Forest (IL, IL, IL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

EAP

Job summary

ESA Management, LLC is seeking a Team Lead to assist the General Manager in day-to-day hotel operations, ensuring guest satisfaction and financial performance. The role includes resolving guest and associate issues and stepping in for the GM when needed.

You will train associates on brand standards, enforce company policies, monitor safety, budget adherence, and help maximize revenues. The position requires prior hotel experience and, ideally, supervisory experience, with weekly pay and a strong

Qualifications

• High school diploma or GED required.
• Prior hotel experience is required.
• Previous supervisory experience preferred.

Responsibilities

• Assist GM in driving revenue, reducing costs, and guest satisfaction.
• Train associates on brand standards and performance.
• Monitor safety, security, and policy compliance.
• Support occupancy growth and manage inventory within budget.
• Provide front desk and housekeeping relief as needed.

Skills

English proficiency

PMS software

Supervisory skills

Numerical literacy

Multitasking

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Team Lead to assist the General Manager in day-to-day hotel operations, ensuring guest satisfaction and financial performance. The role includes resolving guest and associate issues and stepping in for the GM when needed.

You will train associates on brand standards, enforce company policies, monitor safety, budget adherence, and help maximize revenues. The position requires prior hotel experience and, ideally, supervisory experience, with weekly pay and a strong