Hotel General Manager - Guest Experience Leader

Extended Stay Hotels; Columbia Township (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Extended Stay Hotels is seeking a results‑driven leader to oversee daily hotel operations and guest experience in Columbia Township, MO. The role focuses on delivering exceptional service, maintaining brand standards, and driving financial performance.

You will recruit, onboard, and develop staff, manage cash processes, and coordinate with district leadership to optimize performance. Experience in hospitality management and strong communication are essential.

Qualifications

• Minimum three years in hospitality management or related field.
• Customer experience required.
• Valid driver’s license and successful motor vehicle check.

Responsibilities

• Lead hotel operations to ensure guest satisfaction and positive associate morale.
• Uphold ESA brand standards and manage to budget.
• Recruit, interview, screen, and hire according to procedures.
• Onboard and train associates (Extended Stay University).
• Drive labor efficiency and use productivity reports to stay within standards.
• Oversee cash handling and in-house guest balances.
• Ensure rate integrity and competitive surveillance; monitor market opportunities.
• Conduct daily team meetings and keep staff informed.

Skills

Hospitality management

Customer experience

Communication skills

Spanish helpful

Education

2-year degree preferred

Tools

Microsoft Office

Job description

Extended Stay Hotels is seeking a results‑driven leader to oversee daily hotel operations and guest experience in Columbia Township, MO. The role focuses on delivering exceptional service, maintaining brand standards, and driving financial performance.

You will recruit, onboard, and develop staff, manage cash processes, and coordinate with district leadership to optimize performance. Experience in hospitality management and strong communication are essential.