Hotel General Manager: Guest Experience & Team Leader

Extended Stay America; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental, Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in Madison, WI seeks a General Manager to lead hotel operations and guest experience. You will drive quality service, staff development, and brand alignment while enhancing profitability and associate satisfaction.

The role requires strong leadership, financial acumen, and a focus on creating an exceptional workplace culture. Experience in hospitality management and a valid driver’s license are essential.

Qualifications

• Minimum three years hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass motor vehicle check.

Responsibilities

• Demonstrates commitment to providing the best guest experience.
• Ensures guest issues are resolved per brand goals.
• Maintains rooms and public areas to brand standards.
• Onboards and trains associates to ESA University training.
• Manages staffing and coaching to uphold policies.
• Conducts daily team meetings and communicates updates.
• Oversees budget, payroll, and labor costs.

Skills

Customer experience

Leadership

Conversational Spanish

Education

2-year degree

Tools

Email

Word processing

Spreadsheets

Job description

Extended Stay America in Madison, WI seeks a General Manager to lead hotel operations and guest experience. You will drive quality service, staff development, and brand alignment while enhancing profitability and associate satisfaction.

The role requires strong leadership, financial acumen, and a focus on creating an exceptional workplace culture. Experience in hospitality management and a valid driver’s license are essential.