Hotel General Manager - Guest Experience Leader

Extended Stay America, Inc.; Madison (WI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America, Inc. is seeking a hospitality leader to drive guest satisfaction and overall customer experience at the Madison property. You will lead associates, uphold brand standards, and manage rooms and services to ensure operations run smoothly.

The role requires at least three years in hospitality management with a valid driver’s license and the ability to pass a vehicle check; Spanish language skills are a plus. Weekly pay and comprehensive benefits are offered.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass motor vehicle check.

Responsibilities

• Ensure guest satisfaction targets and manage customer experience.
• Lead and train hotel associates in line with company standards.
• Monitor rooms, public areas and brand standards; maintain cleanliness and operations.

Skills

Hospitality management experience

Customer service

Leadership and staff management

Bilingual Spanish

Driver's license

Basic computer skills (email, word, &s

Education

2-year degree preferred

Tools

Email

Word processing

Spreadsheets

Job description

Extended Stay America, Inc. is seeking a hospitality leader to drive guest satisfaction and overall customer experience at the Madison property. You will lead associates, uphold brand standards, and manage rooms and services to ensure operations run smoothly.

The role requires at least three years in hospitality management with a valid driver’s license and the ability to pass a vehicle check; Spanish language skills are a plus. Weekly pay and comprehensive benefits are offered.