Hotel Guest Experience Leader

Extended Stay America; Boca Raton (FL); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

401(k) Savings Plan

Paid Time Off

EAP

Employee Perks Program discounts

Job summary

Extended Stay America in Boca Raton, FL seeks a General Manager to lead hotel operations, ensuring guest satisfaction and associate engagement while maintaining brand standards. You will drive financial performance, recruit and train staff, and uphold ESA policies.

This role requires strategic leadership and strong focus on guest experience. Responsibilities include daily inspections, team meetings, cost control, and selling a positive work culture with emphasis on safety and service excellence.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience oriented; must have valid driver;icense.

Responsibilities

• Demonstrates and promotes commitment to guests' experience.
• Ensures guest-related issues are resolved per company goals.
• Maintains rooms to Guest Ready standards and grounds in excellent condition.
• Conducts daily room/Guest Ready inspections.
• Manages ESA Brand Standards and drives continuous improvement.
• Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures.
• Onboards and trains new associates including ESA training courses.
• Leads a positive work environment through teamwork and recognition.
• Works with District Manager on coaching and policy enforcement.
• Conducts daily team meetings and communicates hotel needs.
• Provides teams with tools and supplies to perform duties.
• Maintains PAR levels and ensures budget-compliant purchasing.
• Manages room inventory and labor costs effectively.
• Handles cash management and in-house guest balances.
• Generates leads through guest interactions and in-house opportunities.
• Ensures policy compliance at hotel level.
• Completes bank deposits and sales-related tasks.
• Performs competitive surveillance.

Skills

Customer service leadership

Operations management

Team leadership

Communication skills

Spanish knowledge

Education

Associate degree (2-year)

Job description

Extended Stay America in Boca Raton, FL seeks a General Manager to lead hotel operations, ensuring guest satisfaction and associate engagement while maintaining brand standards. You will drive financial performance, recruit and train staff, and uphold ESA policies.

This role requires strategic leadership and strong focus on guest experience. Responsibilities include daily inspections, team meetings, cost control, and selling a positive work culture with emphasis on safety and service excellence.