Hotel General Manager: Guest Experience & Ops Leader

ESA Management, LLC; San Jose (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program

Job summary

ESA Management, LLC is seeking a hospitality leader to oversee overall hotel operations and guest experience at a property in the San Jose, CA area. The role requires coordinating staff, maintaining brand standards, and driving performance while ensuring a positive workplace culture.

The ideal candidate has at least three years in hospitality management, strong customer service skills, and a valid driver’s license; Spanish ability is a plus.

Qualifications

• Minimum three years related hospitality management experience required; customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
• 2-year degree highly preferred.
• Basic knowledge of computers and software including email, word processing, and spreadsheets.

Responsibilities

• Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience.
• Lead the property associates to meet brand standards and drive performance while maintaining a positive work environment.
• Recruiting, interviewing, screening and hiring procedures must be followed; onboard and train new associates.
• Manage rooms, labor costs, and financial objectives in line with company policies.

Skills

Hospitality management

Customer experience

Driver's license

Motor vehicle check

Spanish (conversational)

Education

2-year degree

Job description

ESA Management, LLC is seeking a hospitality leader to oversee overall hotel operations and guest experience at a property in the San Jose, CA area. The role requires coordinating staff, maintaining brand standards, and driving performance while ensuring a positive workplace culture.

The ideal candidate has at least three years in hospitality management, strong customer service skills, and a valid driver’s license; Spanish ability is a plus.