Hotel General Manager: Guest Experience & Team Leadership

Extended-Stay-Hotel; Alameda (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Extended-Stay-Hotel in Alameda, CA is seeking a proven hospitality leader to drive guest satisfaction and the overall guest experience. The role demands delivering financial results, upholding brand standards, and mentoring hotel associates to perform at their best.

The ideal candidate has at least three years in hospitality management, a valid driver's license, and strong English communication skills; Spanish is a plus.

Qualifications

• Minimum three years related hospitality management experience; customer experience required.
• Must have a valid driver’s license and pass motor vehicle check.
• Proficiency in English; Conversational Spanish would be beneficial.

Responsibilities

• Drive guest satisfaction and manage customer experience.
• Lead and develop hotel associates; uphold ESA brand standards.
• Recruit, interview, screen and hire staff.
• Conduct daily team meetings and communicate hotel updates.
• Monitor budgets, payroll, and labor costs in line with policy.

Skills

Leadership

Customer experience

Communication skills

Spanish (beneficial)

Education

2-year degree

Tools

Basic computer skills

Email/Office software

Job description

Extended-Stay-Hotel in Alameda, CA is seeking a proven hospitality leader to drive guest satisfaction and the overall guest experience. The role demands delivering financial results, upholding brand standards, and mentoring hotel associates to perform at their best.

The ideal candidate has at least three years in hospitality management, a valid driver's license, and strong English communication skills; Spanish is a plus.