Hotel General Manager: Guest Experience & Ops Leader

Sonesta Hotels International Corporation; Fort Lauderdale (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid Vacation & Sick Time

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a dynamic General Manager to lead a full‑service hotel or resort. You will oversee all hotel operations, shape guest experiences, and drive financial performance while developing a high‑performing, collaborative culture across Rooms, F&B, Sales, Revenue, and Engineering.

The ideal leader brings 7+ years in senior hotel operations, a strong luxury hospitality mindset, and a track record of improving guest satisfaction and profitability.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 7+ years of progressive hotel leadership or executive operations experience preferred.
• Strong knowledge of luxury hospitality, guest experience, and revenue concepts.

Responsibilities

• Lead all hotel and resort operations across departments to ensure guest satisfaction and financial goals.
• Drive service culture, operational excellence, and guest engagement throughout the property.
• Recruit, develop, and coach leadership teams to sustain high performance and accountability.
• Oversee budgeting, forecasting, labor management, and profitability initiatives.
• Collaborate with Sales, Revenue, Marketing, and Ops leaders to maximize occupancy and RevPAR.
• Ensure compliance with brand standards, safety regulations, and hotel policies.

Skills

Hospitality leadership

Operations management

Team leadership

Guest experience

Education

Bachelor's degree in Hospitality Management

Tools

PMS systems

Job description

Sonesta International Hotels is seeking a dynamic General Manager to lead a full‑service hotel or resort. You will oversee all hotel operations, shape guest experiences, and drive financial performance while developing a high‑performing, collaborative culture across Rooms, F&B, Sales, Revenue, and Engineering.

The ideal leader brings 7+ years in senior hotel operations, a strong luxury hospitality mindset, and a track record of improving guest satisfaction and profitability.