Guest Experience Leader - Front Desk Manager

Aimbridge Hospitality; San Jose (CA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Manager OEM in San Jose to oversee guest check-ins, service quality, and front office operations. You will lead a hospitality team to ensure warm, efficient experiences and contribute to occupancy and revenue optimization.

The role requires 5+ years in a hotel setting with supervisory experience, strong Windows/office skills, and the ability to handle high-pressure situations. Overtime eligibility applies for this management position.

Qualifications

• 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 5+ years of progressive experience in a hotel or related field with supervisory experience
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.

Responsibilities

• Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
• Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
• Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
• Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

Skills

Guest service

Leadership

Communication

Problem solving

Time management

Education

2-year degree with 3+ years experience or 4-year degree with 1+ year experience

5+ years supervisory hotel experience

Tools

Windows OS

Microsoft Excel

Word processing

Job description

Aimbridge Hospitality is seeking a Front Desk Manager OEM in San Jose to oversee guest check-ins, service quality, and front office operations. You will lead a hospitality team to ensure warm, efficient experiences and contribute to occupancy and revenue optimization.

The role requires 5+ years in a hotel setting with supervisory experience, strong Windows/office skills, and the ability to handle high-pressure situations. Overtime eligibility applies for this management position.