Hotel General Manager: Guest Experience Leader

Extended Stay America; Westborough (MA); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Résumé du poste

Extended Stay America in Westborough, MA seeks an experienced General Manager to lead hotel operations, ensure superior guest experiences, and uphold brand standards.

You will drive team performance, manage budgets, and liaise with corporate to maximize guest satisfaction and financial results. A focus on recruiting, onboarding, and staff development is essential to maintain an exceptional workplace.

Qualifications

• Minimum of 3 years in hospitality management or related field.
• Experience leading a hotel or large team is required.
• Strong understanding of guest experience and brand standards.

Responsabilités

• Lead overall hotel operations to meet guest satisfaction targets.
• Ensure rooms and public areas meet cleanliness and brand standards.
• Recruit, hire, and onboard staff; provide coaching and performance feedback.
• Drive financial performance and manage labor costs in line with budgets.

Connaissances

Leadership

Guest relations

Customer service

Formation

Bachelor's degree in Hospitality

Outils

Property Management Software

Description du poste

Extended Stay America in Westborough, MA seeks an experienced General Manager to lead hotel operations, ensure superior guest experiences, and uphold brand standards.

You will drive team performance, manage budgets, and liaise with corporate to maximize guest satisfaction and financial results. A focus on recruiting, onboarding, and staff development is essential to maintain an exceptional workplace.