Hotel Operations General Manager

Extended Stay America, Inc.; Westborough (MA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Medical Insurance

Vision Insurance

Health Care and Dependent Care FSA

Employer Paid Long Term Disability

Employer Paid Basic Life and AD&D

Job summary

Extended Stay America, Inc. in Westborough, MA is seeking a hospitality leader to oversee hotel operations and deliver outstanding guest experiences. The role includes leading associates, maintaining brand standards, and driving financial performance.

The position requires strong customer service skills, a background in hospitality management, and the ability to manage multiple priorities in a dynamic environment. Competitive compensation and benefits are provided.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass motor vehicle check.

Responsibilities

• Demonstrates commitment to guest experience and satisfaction.
• Ensure rooms and public areas meet high cleanliness standards.
• Lead hotel staff and coordinate daily operations to achieve goals.
• Recruit, interview, and onboard new associates per company procedures.
• Hold daily team meetings and manage labor costs to stay within budget.

Skills

Hospitality management

Customer service

Driver's license

Spanish a plus

Education

2-year degree

Job description

Extended Stay America, Inc. in Westborough, MA is seeking a hospitality leader to oversee hotel operations and deliver outstanding guest experiences. The role includes leading associates, maintaining brand standards, and driving financial performance.

The position requires strong customer service skills, a background in hospitality management, and the ability to manage multiple priorities in a dynamic environment. Competitive compensation and benefits are provided.