Hotel General Manager: Guest Experience Leader

Extended-Stay-Hotel; City of Syracuse (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ESA Management, LLC is seeking an experienced Hospitality General Manager to lead our Syracuse-area Extended Stay operation and deliver exceptional guest experiences while achieving financial goals.

You will oversee daily hotel operations, recruit and train staff, enforce brand standards, and drive a positive, productive work environment. This role requires strong leadership and a focus on guest satisfaction and operational excellence.

Qualifications

• Minimum three years related hospitality management experience.
• Must have a valid driver’s license and pass a motor vehicle check.

Responsibilities

• Promotes commitment to guest experience and resolves issues.
• Ensures rooms and public areas meet brand standards.
• Onboards and trains new associates.
• Manages labor costs and daily staffing.
• Oversees cash handling and guest balances.
• Supports recruitment and hiring procedures.

Skills

Guest relations

Staff leadership

Communication

Spanish (basic)

Education

Two-year degree preferred

Job description

ESA Management, LLC is seeking an experienced Hospitality General Manager to lead our Syracuse-area Extended Stay operation and deliver exceptional guest experiences while achieving financial goals.

You will oversee daily hotel operations, recruit and train staff, enforce brand standards, and drive a positive, productive work environment. This role requires strong leadership and a focus on guest satisfaction and operational excellence.