Hotel General Manager: Guest Experience Leader

ESA Management, LLC; Tempe, Northern (AZ, KY); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Weekly Pay!

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Résumé du poste

Extended Stay America is seeking a General Manager at Tempe, AZ to drive guest satisfaction, financial performance, and team leadership. You will ensure brand standards, oversee operations, and lead onboarding of associates while maintaining a positive workplace culture.

The role requires managing rooms, inventory, and daily priorities, with focus on service quality, safety, and cost control. Strong communication and leadership are essential.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and pass motor vehicle check.

Responsabilités

• Lead hotel operations to meet guest satisfaction targets.
• Uphold ESA brand standards and policies at the property.
• Oversee recruiting, interviewing, and onboarding of associates.
• Conduct daily team meetings and communicate updates.
• Manage labor and budget in line with company standards.
• Ensure cash handling, deposits, and guest accounting are accurate.

Connaissances

Hospitality mgmt

Customer service

Spanish (conversational)

Staff leadership

Driver's license

Formation

2-year degree

Outils

Email

Word processing

Spreadsheets

Description du poste

Extended Stay America is seeking a General Manager at Tempe, AZ to drive guest satisfaction, financial performance, and team leadership. You will ensure brand standards, oversee operations, and lead onboarding of associates while maintaining a positive workplace culture.

The role requires managing rooms, inventory, and daily priorities, with focus on service quality, safety, and cost control. Strong communication and leadership are essential.