Hotel Operations Lead: Guest Experience & Team

Extended Stay America; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

401(k) Savings Plan

Paid Time Off

Job summary

Extended Stay America in Tempe is seeking a Team Lead to assist in the management of hotel operations. The candidate will ensure optimal performance, resolve issues, and oversee daily activities with the goal of maximizing guest satisfaction.

Responsibilities include training staff, ensuring compliance with company standards, and managing guest relations. Ideal candidates have prior hotel experience and strong leadership skills. Benefits include competitive wages and weekly pay.

Qualifications

• Prior hotel experience required.
• Effective English communication skills for interacting with guests and vendors.
• Ability to supervise a team of 8 to 15 associates.

Responsibilities

• Assist the GM in managing day-to-day hotel operations.
• Oversee and resolve guest and associate issues.
• Train associates on standards and job expectations.

Skills

Effective communication skills

Management and supervisory skills

Organizational skills

Problem-solving skills

Education

High School Diploma or GED

Job description

Extended Stay America in Tempe is seeking a Team Lead to assist in the management of hotel operations. The candidate will ensure optimal performance, resolve issues, and oversee daily activities with the goal of maximizing guest satisfaction.

Responsibilities include training staff, ensuring compliance with company standards, and managing guest relations. Ideal candidates have prior hotel experience and strong leadership skills. Benefits include competitive wages and weekly pay.