Hotel General Manager Lead Ops, Guest Experience & Profit

Aloft Tempe; Tempe (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid time off

Vacation reimbursement for R&R

Health insurance

401(k) with ER match

Employee discounts

Cell phone reimbursement

Paid holidays

Job summary

Peachtree Group Hospitality Management seeks a General Manager for Aloft Tempe in Tempe, AZ to lead hotel operations with empathy and financial focus. You will align departments, coach teams, and drive guest satisfaction while upholding brand standards and profitability.

You will work with regional teams on budgets, P&L reviews, and revenue optimization, while recruiting top talent and acting as a community ambassador for the property.

Qualifications

• Current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
• Ability to defuse distressed associates, guests resulting in the best outcome to the situation.
• Ability to learn systems technology.
• Displays a magnitude of professionalism, being your best-self.
• Excellent written, verbal and presentation skills a must.
• Hospitality certifications; CHA, CHRM, CHSP, a plus.

Responsibilities

• Provide leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction.
• Champion brand and company reputation to exceed performance standards.
• Key contributor to financial forecasts and budgets.
• Analyze monthly P&L statements in collaboration with regional accounting and operations teams.
• Optimize revenues (room, F&B, etc.) to maximize profitability throughout the hotel.
• Establish a supportive team environment by providing training & development, coaching & counseling, and mentorship.
• Create an ambitious, fun, and loyal team, through effective retention techniques.
• Swiftly recruit top talent through internal and external creativity.
• Attend and contribute to weekly revenue meetings, hosted by the in-house regional revenue team.
• Responsible for reporting as required by company, brand and/or other requests.
• Be an active member within the local community, participating in external activities and events through volunteer work.
• Manage all hotel specific accounting duties including payroll adhering to timeliness and accuracy.

Skills

Leadership

Communication

Hospitality

Brand standards

Tools

Profit Sword

Hotel Effectiveness

M3

Hospitality PMS

Job description

Peachtree Group Hospitality Management seeks a General Manager for Aloft Tempe in Tempe, AZ to lead hotel operations with empathy and financial focus. You will align departments, coach teams, and drive guest satisfaction while upholding brand standards and profitability.

You will work with regional teams on budgets, P&L reviews, and revenue optimization, while recruiting top talent and acting as a community ambassador for the property.