General Manager - Revenue, Team Growth & Guest Experience

Southwest Hospitality Management LLC; Tempe (AZ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation time

Paid sick time

Travel discounts

Job summary

Graduate by Hilton Tempe is seeking a full-time General Manager in Tempe, AZ to lead our hotel into its next chapter of success. This role focuses on directing operations, driving revenue, and mentoring a high-performing team to deliver exceptional guest experiences.

The GM will oversee budgeting, forecasting, and cross-department collaboration with sales to grow market presence while ensuring service excellence and operational efficiency.

Qualifications

• Bachelor's degree in hotel management or business administration required.
• 3+ years of management experience.
• Strong leadership and employee development skills.
• Excellent customer service, communication, and presentation abilities.
• Proficiency with Microsoft Office and hotel property management systems.
• Ability to take initiative and maintain accountability.
• Strong organizational and prioritization skills.
• Ability to lift up to 50 lbs. and adapt to changing priorities.

Responsibilities

• Guide hotel operations across departments and lead teams to meet objectives.
• Develop revenue-enhancing strategies and monitor financial performance.
• Oversee budgeting, forecasting, and profitability improvements.
• Collaborate with sales to strengthen marketing initiatives and expand market presence.
• Mentor employees and foster accountability and service excellence.
• Oversee inventory controls, vendor purchasing, receivables, and partnerships.

Skills

Leadership

Customer service

Communication

Presentation skills

Education

Bachelor's degree in hotel management or business administration

Tools

Microsoft Office

Hotel Property Management Systems (PMS)

Job description

Graduate by Hilton Tempe is seeking a full-time General Manager in Tempe, AZ to lead our hotel into its next chapter of success. This role focuses on directing operations, driving revenue, and mentoring a high-performing team to deliver exceptional guest experiences.

The GM will oversee budgeting, forecasting, and cross-department collaboration with sales to grow market presence while ensuring service excellence and operational efficiency.