Hotel General Manager - Guest Experience Leader

ESA Management, LLC; San Diego (CA); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

401(k) Savings Plan

Paid Time Off

Employee Perks Program

Job summary

Extended Stay America is seeking a hospitality manager to lead hotel operations and guest experience. You will supervise staff, ensure rooms meet standards, and align operations with brand goals. Strong communication and leadership are essential, with a preference for Spanish proficiency and a valid driver’s license.

The role offers competitive wages, weekly pay, and benefits, with opportunities to drive guest satisfaction and operational excellence in a busy hotel environment.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver's license and successfully pass a motor vehicle check.

Responsibilities

• Ensure guest satisfaction targets and manage the overall customer experience.
• Lead hotel associates and maintain brand standards.
• Coordinate recruiting, interviewing, and onboarding of new staff.
• Oversee daily operations to ensure rooms are guest ready and inventory is optimized.
• Drive a positive work environment and coach team members as needed.

Skills

Customer service

Staff supervision

Multitasking

Spanish language

Education

Associates degree

Tools

Email

Word processing

Spreadsheet software

Job description

Extended Stay America is seeking a hospitality manager to lead hotel operations and guest experience. You will supervise staff, ensure rooms meet standards, and align operations with brand goals. Strong communication and leadership are essential, with a preference for Spanish proficiency and a valid driver’s license.

The role offers competitive wages, weekly pay, and benefits, with opportunities to drive guest satisfaction and operational excellence in a busy hotel environment.