Hotel Operations & Guest Experience Lead

Extended Stay America, Inc.; Bel Air (MD); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America is seeking a Team Lead to support the General Manager in daily hotel operations at our Bel Air, MD location. You will help oversee 8–15 hourly associates, train staff on brand standards, and ensure safety and policy compliance while striving for top guest satisfaction and efficiency.

The role involves coordinating with the GM to manage operations, inventory, and guest services. Prior hotel experience and a high school diploma are required; supervisory experience is a plus.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED; or 1–3 months related experience or training; or equivalent combination of education and experience.

Responsibilities

• Assists the GM in ensuring associates at the property drive revenue, lower costs and increase guest and associate satisfaction.
• Train associates on brand standards and job performance expectations.
• Uphold company standards and policy compliance at the hotel level and report safety issues.
• Monitor in-house guest balances and issue refund checks.
• Monitor monthly inventory of supplies and equipment within budget and with approved vendors.
• Serve as first contact for guest service issues and escalate as needed.
• Promote a 100% guest satisfaction objective to hourly associates.

Skills

Hotel experience

Supervisory experience

Education

High School Diploma or GED

Job description

Extended Stay America is seeking a Team Lead to support the General Manager in daily hotel operations at our Bel Air, MD location. You will help oversee 8–15 hourly associates, train staff on brand standards, and ensure safety and policy compliance while striving for top guest satisfaction and efficiency.

The role involves coordinating with the GM to manage operations, inventory, and guest services. Prior hotel experience and a high school diploma are required; supervisory experience is a plus.