Hotel Operations Team Lead – Guest Experience

Extended Stay Hotels; Bel Air (MD); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Vision Insurance

Health Care and Dependent Care FSA

Employer Paid Basic Life and AD&D

Employer Paid Long Term Disability

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Progam offeringDiscount

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

Job summary

Extended Stay America in Baltimore area seeks a Team Lead to assist the General Manager in daily hotel operations, ensuring guest satisfaction and efficient decision-making. This role requires strong leadership, a focus on safety, and the ability to mentor hourly staff.

You will help manage costs, train associates on brand standards, and promote a culture of service excellence while maintaining adherence to company policies and procedures.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.

Responsibilities

• Demonstrates and promotes a 100% commitment to guest experience.
• Assists the GM in ensuring associates drive revenue, control costs and enhance guest and associate satisfaction.
• Assists GM in training associates on brand standards and job performance expectations.
• Upholds and enforces company standards and policy compliance at the hotel level, including safety reporting.
• Assists the GM in monitoring in-house guest balances and issuing refund checks.
• Assists with monitoring monthly inventory of supplies and equipment and helps maximize GOP to meet EBITDA goals.
• Serves as first level of contact for guest service issues and escalates when needed.

Skills

PMS knowledge

English communication

Basic math

Supervisory experience

Prioritization

Education

High School Diploma or GED

Job description

Extended Stay America in Baltimore area seeks a Team Lead to assist the General Manager in daily hotel operations, ensuring guest satisfaction and efficient decision-making. This role requires strong leadership, a focus on safety, and the ability to mentor hourly staff.

You will help manage costs, train associates on brand standards, and promote a culture of service excellence while maintaining adherence to company policies and procedures.