Hotel General Manager — Guest Experience Leader

Extended Stay America; Braintree (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Extended Stay America in the United States is seeking a General Manager to lead hotel operations and drive guest satisfaction while meeting financial goals. You will oversee associates, recruit and train staff, and ensure brand standards across all areas of the property.

The role requires strong leadership, customer service orientation, and the ability to manage budgets and daily operations. A 2-year degree is highly preferred, with Spanish skills considered a bonus.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required; valid driver's license and motor vehicle check.
• Proficiency with basic computer tools (email, word processing, spreadsheets).
• Spanish conversational ability preferred.

Responsibilities

• Provide exceptional guest experience and satisfaction.
• Resolve guest issues in line with company goals.
• Ensure rooms and public areas meet cleanliness standards.
• Recruit, interview, screen and hire staff following procedures.
• Onboard and train new associates including ESA programs.
• Lead daily team meetings and manage labor within budget.
• Oversee cash handling and guest balances per policy.
• Drive lead generation and market awareness for growth.
• Uphold ESA standards and policy compliance.
• Handle banking deposits and conduct competitive surveillance.

Skills

Guest experience focus

Leadership

Customer service

Staff training

Communication

Spanish (beneficial)

Team collaboration

Education

2-year degree

Tools

Email

Word processing

Spreadsheets

Job description

Extended Stay America in the United States is seeking a General Manager to lead hotel operations and drive guest satisfaction while meeting financial goals. You will oversee associates, recruit and train staff, and ensure brand standards across all areas of the property.

The role requires strong leadership, customer service orientation, and the ability to manage budgets and daily operations. A 2-year degree is highly preferred, with Spanish skills considered a bonus.