Hotel General Manager: Elevate Guest Experience

esacareers; Farmington (CT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly pay

Quarterly bonus

Competitive wages

Great work environment

Recognition programs

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

401(k) Savings Plan

Paid time off

Employee Assistance Program

Employee perks program

Job summary

ESA Management, LLC is seeking a General Manager to lead daily hotel operations in the Boston/Northeast region. You will drive guest satisfaction, employee engagement, and financial performance while upholding brand standards.

You will recruit, train, and coach staff, manage rooms and labor, and monitor compliance with company policies. This role requires strong leadership, industry experience, and a commitment to delivering exceptional guest experiences.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required and guiding guest satisfaction.
• Must have a valid driver''s license and pass a motor vehicle check.

Responsibilities

• Demonstrates and promotes 100% commitment to guest experience.
• Resolves guest-related issues in line with company goals.
• Ensures rooms and public areas meet brand standards and cleanliness.
• Onboards and trains new associates to compliance programs.
• Leads daily team meetings and communicates company updates.
• Manages budgeting and labor expenses per standards.
• Oversees cash handling and payment collection processes.
• Drives lead generation and market awareness.

Skills

Hospitality leadership

Customer experience

Spanish (conversational)

Staff coaching

Education

2-year degree preferred

Tools

MS Office

Job description

ESA Management, LLC is seeking a General Manager to lead daily hotel operations in the Boston/Northeast region. You will drive guest satisfaction, employee engagement, and financial performance while upholding brand standards.

You will recruit, train, and coach staff, manage rooms and labor, and monitor compliance with company policies. This role requires strong leadership, industry experience, and a commitment to delivering exceptional guest experiences.