Hotel General Manager: Lead Ops, Revenue & Guest Experience

Island Hospitality Management; Dedham (MA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,.

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Pet Insurance

Paid Sick and Vacation Time

401(k) Retirement plan - matches

Job summary

Island Hospitality Management seeks a General Manager for our Dedham, MA property. You will oversee all hotel operations, guide a diverse team, ensure guest satisfaction, and drive profitable performance.

The GM will plan and monitor budgets, forecast revenue, manage staffing and training, and deliver regular reports to the corporate office. The role may require flexible scheduling with a focus on REVPAR and market share.

Qualifications

• Hospitality management experience preferred.
• Strong leadership and communication skills.
• Ability to analyze financial performance and operational data.
• Flexibility in scheduling and prioritization.

Responsibilities

• Oversee all hotel operations and ensure smooth daily performance.
• Lead and develop the team to achieve goals and deliver excellent guest service.
• Forecast revenue, manage budgets, and control costs to meet financial targets.
• Ensure financial controls and reporting are accurate and timely.
• Deliver regular business reports to the corporate office and stakeholders.
• Drive REVPAR, occupancy, and market share through effective sales and marketing plans.

Skills

Leadership

Budgeting

Revenue management

Staff development

Guest relations

Problem solving

Job description

Island Hospitality Management seeks a General Manager for our Dedham, MA property. You will oversee all hotel operations, guide a diverse team, ensure guest satisfaction, and drive profitable performance.

The GM will plan and monitor budgets, forecast revenue, manage staffing and training, and deliver regular reports to the corporate office. The role may require flexible scheduling with a focus on REVPAR and market share.