Hotel Front Office Supervisor – Lead Guest Services

Schulte Hospitality Group; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401(k) Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group in Orlando is seeking a Front Office Supervisor to lead nightly front desk operations for Marriott properties. The role emphasizes guest service, staff leadership, and adherence to SHG's hospitality standards in a fast-paced environment.

You will train, schedule, and monitor front desk agents, respond to guest needs, and ensure efficient check-in/out processes while maintaining a welcoming atmosphere and upholding company policies.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary.
• Monitors daily status of rooms, rates, discount rates and packages.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Ops

Leadership

Communication

Multi-tasking

Guest Service

Job description

Schulte Hospitality Group in Orlando is seeking a Front Office Supervisor to lead nightly front desk operations for Marriott properties. The role emphasizes guest service, staff leadership, and adherence to SHG's hospitality standards in a fast-paced environment.

You will train, schedule, and monitor front desk agents, respond to guest needs, and ensure efficient check-in/out processes while maintaining a welcoming atmosphere and upholding company policies.