Guest Services Operations Lead – Front Desk

Marriott-International; Anaheim (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Marriott International is seeking a Front Services Supervisor to oversee Front Desk operations, directing daily tasks and ensuring outstanding guest service. You will lead managers and staff to deliver efficient check-in/out, uphold brand standards, and maximize department profitability.

The role emphasizes supervising 30 hourly associates, maintaining staffing levels, coaching performance, and coordinating with Housekeeping, Engineering, and Food & Beverage to ensure a seamless guest experience.

Qualifications

• Experience delivering elevated guest service in hospitality settings.
• Ability to lead a team and manage daily operations.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Direct and coordinate Front Desk and Front Services to ensure efficient check-in/check-out.
• Monitor staffing levels and scheduling to meet business needs.
• Provide coaching, feedback, and recognition to team members.
• Collaborate with other departments to ensure guest satisfaction and revenue goals.

Skills

Guest service

Team leadership

English communication

Staff scheduling

Performance feedback

Policy compliance

Education

High School diploma

2-year hospitality degree

Tools

Opera PMS

Microsoft Office

Job description

Marriott International is seeking a Front Services Supervisor to oversee Front Desk operations, directing daily tasks and ensuring outstanding guest service. You will lead managers and staff to deliver efficient check-in/out, uphold brand standards, and maximize department profitability.

The role emphasizes supervising 30 hourly associates, maintaining staffing levels, coaching performance, and coordinating with Housekeeping, Engineering, and Food & Beverage to ensure a seamless guest experience.