Evening Front Desk Leader | Guest Experience & Operations

Schulte Hospitality Group; Chapel Hill (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Schulte Hospitality Group is seeking a Front Office Supervisor to lead our guest services team in a dynamic, service-oriented environment. This role emphasizes hospitality, guest satisfaction, and staff development while ensuring smooth operations at the front desk.

The qualified candidate will manage daily activities, train associates, handle VIP arrivals, and maintain high standards of service. Evening, weekend, and holiday availability is expected to support hotel operations.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to guests at all times; anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of the department.
• Assist in training new associates and cross-training existing staff.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Know emergency procedures and assist the Emergency Response Team as necessary.
• Monitor daily status of rooms, rates, and packages; manage walk situations.
• Coordinate blocking and readiness of rooms; verify registration accuracy on arrival.
• Pre-register guests according to standards; monitor employee schedules.
• Monitor VIP arrivals; coordinate with maintenance as needed.
• Hire, coach, and discipline direct reports; interact professionally with guests to resolve issues.
• Demonstrate knowledge of EEO and Fair Labor Standards Act; promote a harassment-free environment.
• Act as Manager on Duty as required; work nights, weekends, and holidays.

Skills

Front desk operations

Leadership

Communication

Guest service

Multi-tasking

Job description

Schulte Hospitality Group is seeking a Front Office Supervisor to lead our guest services team in a dynamic, service-oriented environment. This role emphasizes hospitality, guest satisfaction, and staff development while ensuring smooth operations at the front desk.

The qualified candidate will manage daily activities, train associates, handle VIP arrivals, and maintain high standards of service. Evening, weekend, and holiday availability is expected to support hotel operations.