Guest Experience Supervisor - Front Desk

Kolter Hospitality, LLC.; Orlando (FL); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Kolter Hospitality in Orlando is seeking a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service. You will supervise staff, ensure familiarity with hotel products and services, and resolve guest issues with courtesy and efficiency.

Responsibilities include assisting guests with check-in and check-out, ensuring accurate financial reporting, coordinating with other departments, and upholding safety procedures on the floor.

Qualifications

• Front desk supervisor experience preferred.
• Ability to supervise front desk staff and coordinate shift coverage.
• Experience delivering guest service at a hotel or similar environment.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff are familiar with hotel products and services.
• Handle guest issues with courtesy and efficiency.
• Assist guests with check-in and check-out processes.
• Ensure financial records and reporting comply with policy.
• Coordinate with other departments for guest/room information.
• Report items in need of repair and uphold safety procedures.

Skills

Front desk operations

Customer service

Team supervision

Computer literacy

Tools

Computer basics

Job description

Kolter Hospitality in Orlando is seeking a Front Desk Supervisor to lead daily front desk operations and deliver exceptional guest service. You will supervise staff, ensure familiarity with hotel products and services, and resolve guest issues with courtesy and efficiency.

Responsibilities include assisting guests with check-in and check-out, ensuring accurate financial reporting, coordinating with other departments, and upholding safety procedures on the floor.