Front Office Leader – Guest Experience & Ops

Schulte Hospitality Group; Town of Manlius (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health care

Health insurance options

401k plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee Assistance Program

Shopping discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead our front desk team and uphold our service culture across multiple properties. The role emphasizes guest satisfaction, budget awareness, and staff development within a hospitality-driven environment.

Minimum three years in a leadership Front Office role is required, with strong communication and time-management skills. The position involves nights, weekends, and holidays as needed, offering a comprehensive benefits

Qualifications

• Minimum of three (3) years in similar leadership role, e.g., Front desk supervisor or Assistant Front Office Manager.
• Strong leadership and people-management abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor daily front desk operations and guest interactions to ensure service excellence.
• Coordinate room blocks, check-ins/outs, and staff schedules.
• Act as Service Champion for Front Office to create a positive guest experience.
• Collaborate with Housekeeping and Valet to maintain smooth operations.
• Coach and discipline staff as needed; respond to guest concerns promptly.

Skills

Leadership

Communication

Time management

Guest service

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead our front desk team and uphold our service culture across multiple properties. The role emphasizes guest satisfaction, budget awareness, and staff development within a hospitality-driven environment.

Minimum three years in a leadership Front Office role is required, with strong communication and time-management skills. The position involves nights, weekends, and holidays as needed, offering a comprehensive benefits