Hotel Front Office Supervisor: Lead Guest Services & Team

Comfort Suites near Universal Studios; Orlando (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan with 1:

Paid Vacation

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Employee Development Opportunities

Employee Referral Program

Job summary

Comfort Suites near Universal Orlando, managed by Buffalo Lodging Associates, is seeking a Front Office Supervisor to coordinate front desk operations and support the management team. Responsibilities include supervising staff, handling check-in/check-out via the property management system, and ensuring guest service excellence.

The ideal candidate will have hotel guest services experience, a high school diploma, and proficiency with PMS, Word and Excel.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Choice experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, Word, and Excel is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team including interviewing, hiring, training, evaluating performance, and addressing issues.
• Handle front desk duties: check-in/check-out via PMS, take reservations, and maintain guest information.
• Respond to guest requests promptly and provide information about hotel services and amenities.

Skills

Customer service

Team supervision

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Comfort Suites near Universal Orlando, managed by Buffalo Lodging Associates, is seeking a Front Office Supervisor to coordinate front desk operations and support the management team. Responsibilities include supervising staff, handling check-in/check-out via the property management system, and ensuring guest service excellence.

The ideal candidate will have hotel guest services experience, a high school diploma, and proficiency with PMS, Word and Excel.