Evening Front Desk Lead — Growth & Service

Joella Pure Cosmetics; Chapel Hill (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Discount marketplace access

Health insurance options

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to lead our guest services team and ensure exceptional hospitality at all times. You will assign duties, assist in training, monitor room status, and uphold service standards while coordinating with maintenance and night/weekend coverage.

Strong leadership, communication, and multitasking skills are essential to drive guest satisfaction daily.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule .
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required .
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Team player

Strong leadership skills

Ability to multi-task

Ability to communicate effectively

Ability to exceed expectations of gue

Education

In-depth knowledge of hotel Front Desk operations

Basic math skills

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to lead our guest services team and ensure exceptional hospitality at all times. You will assign duties, assist in training, monitor room status, and uphold service standards while coordinating with maintenance and night/weekend coverage.

Strong leadership, communication, and multitasking skills are essential to drive guest satisfaction daily.