Guest Experience Supervisor - Front Desk Leader

MAJC; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Paid Time Off

401k Company Match

Travel Discounts

Commuter Benefits

Employee Wellness Program

Educational/Professional Development

Job summary

HHM Hotels in Orlando seeks a Guest Service Supervisor to lead front desk staff, ensuring exceptional guest experiences and adherence to brand standards. The role emphasizes sustainability practices aligned with EarthView and daily safety procedures.

You will interview, train, and schedule associates, monitor performance, and drive guest satisfaction through proactive service, data reviews, and effective coaching.

Qualifications

• 2 years front desk experience required.
• Previous supervisory responsibility preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring brand or hotel standards.
• Supervise front office staff to ensure adherence to quality standards and procedures.
• Communicate guest service scores to drive improvement and satisfaction.
• Review guest feedback and respond to issues promptly.
• Adhere to corporate policies and service standards with management.
• Discuss performance issues with employees and address root causes.

Skills

Supervisory experience

Front desk

Customer service

Training

Scheduling

Budgeting

Education

High School diploma or equivalent

Job description

HHM Hotels in Orlando seeks a Guest Service Supervisor to lead front desk staff, ensuring exceptional guest experiences and adherence to brand standards. The role emphasizes sustainability practices aligned with EarthView and daily safety procedures.

You will interview, train, and schedule associates, monitor performance, and drive guest satisfaction through proactive service, data reviews, and effective coaching.