Guest Experience Lead - Front Desk Operations

Plazahotelelpaso; Orlando (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

A prominent hotel chain in Orlando is seeking a Front Desk Supervisor to oversee operations at the front desk. The ideal candidate will have a background in hospitality with a strong focus on guest service and team leadership. Responsibilities include supervising associates, resolving complaints, and performing bookkeeping activities. Candidates with an Associate’s or Bachelor’s degree and 1 to 3 years of relevant experience are preferred. This position demands flexibility in work hours, including weekends and holidays.

Qualifications

• 1 to 3 years of related experience in hospitality or front desk operations.
• Ability to work in a fast-paced environment and handle various tasks simultaneously.

Responsibilities

• Supervise front desk operations ensuring guest satisfaction.
• Interview, select, train, and support front desk associates.
• Resolve guest complaints and ensure proper service.
• Oversee front office operations in absence of management.
• Handle cash and bookkeeping activities.

Skills

Guest service

Team leadership

Problem-solving

Bookkeeping

Communication

Education

Associate's or Bachelor's degree

Job description

A prominent hotel chain in Orlando is seeking a Front Desk Supervisor to oversee operations at the front desk. The ideal candidate will have a background in hospitality with a strong focus on guest service and team leadership. Responsibilities include supervising associates, resolving complaints, and performing bookkeeping activities. Candidates with an Associate’s or Bachelor’s degree and 1 to 3 years of relevant experience are preferred. This position demands flexibility in work hours, including weekends and holidays.