Evening Front Office Lead — Guest Experience & Team Coach

Autocamp; Chapel Hill (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Virtual Mental Health

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets and more

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team. SHG emphasizes hospitality, respect, and authentic guest experiences, offering a fast-paced, employee-focused environment with robust benefits.

The role requires supervising front desk operations, training staff, managing schedules, and ensuring smooth guest check-ins while maintaining high service standards. Join SHG for growth and rewarding career opportunities.

Qualifications

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Ensure staff responds appropriately in emergencies; know fire extinguishers.
• Monitor daily status of rooms, rates, and packages; coordinate blocking of rooms.
• Pre-register guests according to standards and monitor schedules.
• Notify Maintenance of issues; handle VIP arrivals.
• Interacts positively with guests to resolve issues.
• Follow EEO policy and promote harassment-free environment.
• Acts as Manager on Duty as required; work nights, weekends, and holidays.

Skills

Front desk operations

Basic math

Communication skills

Leadership

Guest service

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team. SHG emphasizes hospitality, respect, and authentic guest experiences, offering a fast-paced, employee-focused environment with robust benefits.

The role requires supervising front desk operations, training staff, managing schedules, and ensuring smooth guest check-ins while maintaining high service standards. Join SHG for growth and rewarding career opportunities.