Hotel Front Office Manager — Lead Guest Services & Teams

PM Hotel Group; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

PM Hotel Group in Wilmington, DE is seeking a dynamic Front Desk leader to manage daily front office operations, coach staff, and coordinate guest services ensuring a memorable stay for guests. This on-site role requires strong leadership and a passion for hospitality.

The ideal candidate has substantial Front Office experience, proven leadership ability, and a track record of delivering exceptional guest experiences while managing scheduling and night audit tasks.

Qualifications

• Minimum 5 years in hotel Front Office
• Minimum 2 years in a management/leadership role
• Experience in night audit and group billing is a plus

Responsibilities

• Oversee day-to-day front desk operations and ensure adherence to procedures.
• Provide business-focused leadership to enhance guest services and decisions.
• Oversee guest check-in/check-out processes.
• Manage, train, and schedule Front Office staff.
• Coordinate night audit, group billing, forecasts, and supplies.
• Serve as liaison between General Manager and staff

Skills

Leadership

Front Desk Operations

Guest Service

Staff Training

Scheduling

Job description

PM Hotel Group in Wilmington, DE is seeking a dynamic Front Desk leader to manage daily front office operations, coach staff, and coordinate guest services ensuring a memorable stay for guests. This on-site role requires strong leadership and a passion for hospitality.

The ideal candidate has substantial Front Office experience, proven leadership ability, and a track record of delivering exceptional guest experiences while managing scheduling and night audit tasks.