Front Desk Lead & Guest Experience Coach

Aimbridge Hospitality, LLC; Wilmington (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

PTO

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Lead in Wilmington, NC. You will train new Front Desk Agents, greet guests, register arrivals, and provide outstanding service while helping maximize occupancy and revenue.

The role requires strong communication, leadership, and problem-solving skills, with duties including supervising front desk operations, handling check-ins/outs, answering guest questions, and coordinating with other hotel departments.

Qualifications

• High School diploma or equivalent; college coursework preferred.
• Experience in a hotel or related field; leadership preferred.
• Strong communication and guest service skills.
• Ability to multi-task and solve problems under pressure.
• Knowledge of rates, reservations and hotel operations.

Responsibilities

• Greet and register guests; assist with reservations.
• Train Front Desk Agents and support guest service.
• Maintain professionalism and brand standards.
• Operate front desk systems and handle check-ins/outs.
• Coordinate with other departments and answer inquiries.

Skills

Customer service

Leadership experience

Multi-tasking

Clear communication

Decision making

Stress management

Active listening

Financial literacy

Composure

Education

High School diploma or equivalent

College coursework preferred

Tools

PMS software

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Lead in Wilmington, NC. You will train new Front Desk Agents, greet guests, register arrivals, and provide outstanding service while helping maximize occupancy and revenue.

The role requires strong communication, leadership, and problem-solving skills, with duties including supervising front desk operations, handling check-ins/outs, answering guest questions, and coordinating with other hotel departments.