Hotel Front Office Manager — Leadership & Growth Path

Fairfield Inn & Suites; Philadelphia (Philadelphia County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) Company Match

Bonus program

travel discounts

PTO

Health Reimbursement Arrangement

professional development

advancement opportunities

Job summary

The Wankawala Organization is seeking a Front Office Manager to join our hotel leadership team in Philadelphia. This role focuses on guiding the front desk and night audit teams, ensuring guest satisfaction, and supporting daily hotel operations under the General Manager.

Ideal candidates have front desk experience, supervisory skills, and a passion for hospitality. The position offers a full-time schedule, on-site work, and opportunities for advancement within the organization.

Qualifications

• Front office management experience is required or strongly preferred.
• Experience supervising a team and coordinating front desk operations is ideal.
• Ability to multitask, communicate clearly, and resolve guest issues promptly.

Responsibilities

• Lead Front Desk and Night Audit teams.
• Ensure exceptional guest experiences and resolve concerns.
• Assist General Manager with daily hotel operations.
• Train, coach, and motivate front office staff.
• Manage scheduling and labor costs.

Skills

Supervisory experience

Leadership

Strong communication

Problem solving

Multitasking

PMS familiarity

Marriott systems knowledge

Positive attitude

Tools

PMS (Property Management System)

Marriott systems

Job description

The Wankawala Organization is seeking a Front Office Manager to join our hotel leadership team in Philadelphia. This role focuses on guiding the front desk and night audit teams, ensuring guest satisfaction, and supporting daily hotel operations under the General Manager.

Ideal candidates have front desk experience, supervisory skills, and a passion for hospitality. The position offers a full-time schedule, on-site work, and opportunities for advancement within the organization.