Hotel Front Desk Manager — Guest Experience Lead

Midas Hospitality, LLC; Truesdale (MO); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Hotel and travel discounts

PTO and Employee recognition programs

Employee Assistance Program (EAP)

Job summary

Midas Hospitality is seeking an experienced Front Desk Manager to lead the hotel Front Office operations and guest experience. You will supervise Front Desk Agents and Supervisors, ensure SOP compliance, and partner with other departments to optimize guest satisfaction and hotel performance.

Strong leadership, coaching, and communication skills are essential, along with a focus on guest service, problem resolution, and revenue-supportive controls.

Qualifications

• Experience as Front Office Manager or similar leadership role in a hotel.
• Supervisory/management experience in hotel Front Office.
• Knowledge of Front Office operations, guest services, reservations, and hotel systems.
• PMS experience preferred.

Responsibilities

• Oversee daily Front Office operations and provide leadership to Front Desk team.
• Supervise Front Desk Agents, Supervisors, and Front Office staff.
• Ensure SOPs are followed and staff are trained/cross-trained.
• Maintain high standards of guest service and problem resolution.
• Monitor staffing levels and labor costs; support budget goals.
• Collaborate with other hotel departments to ensure seamless guest experience.
• Lead by example with professionalism, hospitality, and accountability.

Skills

Leadership

Coaching

Training

Team development

Guest service

Communication

Conflict resolution

Education

Post-high school coursework in Hotel Administration, Hospitality Management or Business

Tools

PMS (Property Management System)

Job description

Midas Hospitality is seeking an experienced Front Desk Manager to lead the hotel Front Office operations and guest experience. You will supervise Front Desk Agents and Supervisors, ensure SOP compliance, and partner with other departments to optimize guest satisfaction and hotel performance.

Strong leadership, coaching, and communication skills are essential, along with a focus on guest service, problem resolution, and revenue-supportive controls.