Front Desk Guest Experience Specialist (Hotel Discounts)

PM Hotel Group; Wilmington (DE); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a friendly Front Desk professional for our Wilmington, Delaware property. You’ll greet guests, handle check-ins/check-outs, and provide local recommendations to ensure a welcoming stay.

This full-time, on-site role requires strong communication, reliability, and the ability to manage guest needs with a smile. Enjoy hotel discounts and competitive pay as part of our growing team.

Qualifications

• Front desk role at a hotel or hospitality setting preferred.
• Must be a people-person with positive demeanor.
• Ability to manage guest requests with politeness and efficiency.

Responsibilities

• Greet guests with a friendly, professional attitude at check-in/check-out.
• Provide local area knowledge and recommendations to guests.
• Handle cash and adjust guest accounts using hotel software.

Skills

Customer service

Communication

Guest relations

Education

High School diploma

Tools

POS systems

Computers & databases

Job description

PM Hotel Group is seeking a friendly Front Desk professional for our Wilmington, Delaware property. You’ll greet guests, handle check-ins/check-outs, and provide local recommendations to ensure a welcoming stay.

This full-time, on-site role requires strong communication, reliability, and the ability to manage guest needs with a smile. Enjoy hotel discounts and competitive pay as part of our growing team.