Hotel Front Office Manager — Guest Experience Leader

DoubleTree By Hilton Philadelphia Airport; Philadelphia (Philadelphia County); On-site; USD 48,300 - 114,800; Full time

Job summary

A leading hotel in Philadelphia is seeking a Front Office Manager to oversee and enhance guest services and manage the Front Office operations. The role includes staff management, compliance with company standards, and ensuring exceptional guest experiences. Ideal candidates will demonstrate strong leadership, customer service, and teamwork skills to uphold the company values in a vibrant hospitality environment.

Qualifications

• Mid-senior level with experience in hotel management.
• Strong leadership and customer service skills expected.
• Ability to manage team and guest expectations effectively.

Responsibilities

• Manage Front Office operations, including guest service and registration.
• Monitor and develop team member performance and satisfaction.
• Ensure compliance with quality standards and guest experience.

Skills

Hospitality

Customer Focus

Leadership

Teamwork

Adaptability

Job description

A leading hotel in Philadelphia is seeking a Front Office Manager to oversee and enhance guest services and manage the Front Office operations. The role includes staff management, compliance with company standards, and ensuring exceptional guest experiences. Ideal candidates will demonstrate strong leadership, customer service, and teamwork skills to uphold the company values in a vibrant hospitality environment.