Hotel Front Desk Lead - Guest Service Champion

Holiday Inn Express & Suites Louisville Downtown; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

WizeHire, Inc. is seeking a hotel front desk manager with at least 1 year of experience to oversee operations at the front desk and ensure guests have an exceptional stay. You will lead a team, be the first point of contact for guests, and cultivate staff who strive to exceed our customer satisfaction standards.

Ideal candidates will demonstrate strong leadership and people skills, with a focus on delivering outstanding guest service in a fast-paced hotel environment.

Qualifications

• At least 1 year of prior experience in a front desk or hotel role.
• Strong leadership abilities and people skills.

Responsibilities

• Lead front desk operations at the hotel.
• Serve as the first point of contact for guests and ensure a high level of guest service.
• Cultivate and mentor staff to meet and exceed customer satisfaction standards.

Skills

Leadership

People skills

Guest service

Job description

WizeHire, Inc. is seeking a hotel front desk manager with at least 1 year of experience to oversee operations at the front desk and ensure guests have an exceptional stay. You will lead a team, be the first point of contact for guests, and cultivate staff who strive to exceed our customer satisfaction standards.

Ideal candidates will demonstrate strong leadership and people skills, with a focus on delivering outstanding guest service in a fast-paced hotel environment.