Front Office Management | Hotel DuPont | Willmington DE

PM Hotel Group; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

PM Hotel Group in Wilmington, DE is seeking a dynamic Front Desk leader to manage daily front office operations, coach staff, and coordinate guest services ensuring a memorable stay for guests. This on-site role requires strong leadership and a passion for hospitality.

The ideal candidate has substantial Front Office experience, proven leadership ability, and a track record of delivering exceptional guest experiences while managing scheduling and night audit tasks.

Qualifications

• Minimum 5 years in hotel Front Office
• Minimum 2 years in a management/leadership role
• Experience in night audit and group billing is a plus

Responsibilities

• Oversee day-to-day front desk operations and ensure adherence to procedures.
• Provide business-focused leadership to enhance guest services and decisions.
• Oversee guest check-in/check-out processes.
• Manage, train, and schedule Front Office staff.
• Coordinate night audit, group billing, forecasts, and supplies.
• Serve as liaison between General Manager and staff

Skills

Leadership

Front Desk Operations

Guest Service

Staff Training

Scheduling

Job description

Job Details

Posting Details

• Posted on November 9, 2026

Locations

Showing 1 location

HOTEL DU PONT Wilmington
Wilmington, DE 19801, USA

• On-site
• Front Desk
• Full-Time
• Requisition #: FRONT020117

Description

What You’ll Do:

As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Behaviors

Loyal : Shows firm and constant support to a cause Team Player : Works well as a member of a group Leader : Inspires teammates to follow them Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion : Inspired to perform well by the completion of tasks Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Self-Starter : Inspired to perform without outside help

Experience

Required

5 years: Hotel Front Office 2 years: Management 3-5 years: Hotel Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.